What is Afterpay?
Afterpay is a service that allows you to make a purchase now and pay for them in 4 equal payments made every 2 weeks without any interest.
How do I use installments by Afterpay
Shop our website and add the items you love to your cart like you normally would!. At checkout you will choose Afterpay as your payment method. First time customers will need to register with Afterpay and provide payment details as usual, returning customers simply log in to make your purchase. Super easy!
Please note that all of your items in your shopping cart must be eligible for installments by Afterpay. A minimum purchase amount of $125 is required and you must meet additional requirements to qualify.
Can I use Afterpay if I'm a International customer?
Installments by Afterpay are only available to customers with a US billing address and a US phone number. Customers with International billing addresses will not be able to set up an account with Afterpay.
How does the payment schedule work?
All customers are require to make their first payment at the time of the purchase, with the remaining three payments deducted automatically every two weeks from you chosen payment method. If you choose to make additional payments before your schedule pay dates, you may do so through Afterpay account. You can log in to your Afterpay account to view your payment schedule and make payment before due date if you choose to do so.
If you are having any issues please feel free to give them a call at: 1 866 751 8337 or shoot them an email at: email@example.com
What if I can't pay an Afterpay intallment?
If you fail to make a payment, you will be charged $8 late payment fee, and an additional $8 fee if payment is not made within the 7 days. Late fees will not exceed 25% of the total order amount. For more details, please see terms and conditions at Afterpay.com/en-US/terms-of-service
Is Afterpay safe and secure?
We understand how important security is so we ensure that your personal information is protected. Afterpay is a PCI DSS Level 1 certified compliant Service Provider organization.
PCI DSS is a comprehensive set of requirements created by the Payment Card Industry Security Standards Council to enhance cardholder data security and to ensure the safe handling and storage of sensitive credit card information and data. This is the highest level of security in the payment industry.
When will my order ship if I pay with Afterpay?
Your order ships in 1 – 2 business days as any other order.
Can I call and speak to someone at Afterpay?
Afterpay is available online 7 days a week in the USA 8 am – 8 pm EST at 1-855-289-6014.
If I make a return and still have remaining Afterpay installments will I receive a refund?
You can return your Afterpay purchase by mail for store credit after submiting a return request. Please check that your return or exchange meets our return policy. Installments will still be due to Afterpay and you will receive a store credit from us to use on your next order. Please do NOT return your purchase to Afterpay.
If there is any concern with your Afterpay purchase payments, please contact Afterpay customer support at firstname.lastname@example.org