FAQs

CAN CUPS BE SOLD INDIVIDUALLY?

We are only offering them as 5-pack  and some color are sold individually. But please contact us about an specific color and we may be able to make it happen. 

HOW TO PLACE AN ORDER?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We currently accept Visa, Mastercard, American Express, JCB, Discover and Afterpay.

WILL I BE CHARGED WITH CUSTOM AND TAXES?

The Prices displayed on our site are Tax-free, which means you may be liable to pay for duties and taxes once you receive your order.

HOW DOES SHIPPING WORKS?

Order will be processed in 1-3 business days. We provide tracking numbers and we do offer a 100% satisfaction guarantee. For more information on shipping check out our Shipping Policy.

WILL I GET MY ORDER IN 2 DAYS?

Estimated shipping time is provided by the shipping carrier not by Evalaxx, we cannot guarantee a date of arrival. Please expect delays and plan accordingly.

WHAT IF I WANT MY REFUND?

No Refunds, ALL SALES ARE FINAL. Please refer to our Refund Policy.

CAN I CANCEL MY ORDER?

ALL ORDERS ARE FINAL and cancelations cannot be made once the order has been placed and packaged. 

WHAT IF I RECEIVED A BROKEN ITEM?

Please file a claim with Route Protection Package if it was added to your order. If no Route Protection Package was added, you can file a claim with the shipping carrier.

MY ORDER WAS LOST DURING TRANSIT OR STOLEN. WHAT SHOULD I DO?

Please file a claim with Route Protection Package if it was added to your order. If no Route Protection Package was added, you can file a claim with the shipping carrier.

 

Still have any questions? Feel Free to Contact Us.

 - Evalaxx™ Family

 

 

 

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